Last Updated: January 2025
By booking a service or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
By using MAN AND VAN 247’s platform or services, you confirm you are over 18 years of age, have provided accurate details, and agree to these Terms and Conditions.
We do not exclude liability for death, personal injury caused by negligence, or fraud.
We are not liable for indirect or business-related losses.
Our total liability is capped at the amount you paid for your booking within the last 30 days.
We are not responsible for:
Consequential loss or damage
Lost income, profits, or data
Unforeseeable damages
Access is temporary; we may update or withdraw the site without notice.
You are responsible for making sure all users of your connection are aware of these Terms.
Do not use our website for unlawful, fraudulent, or malicious activity.
Do not copy, modify, or reuse website content commercially without permission.
We may revise these Terms at any time. Continued use means acceptance of changes.
All content is protected by copyright.
You may print or download content for personal use only.
You must not modify printed or downloaded content or use it for commercial purposes without permission.
English courts have exclusive jurisdiction.
These Terms are governed by the law of England and Wales.
Calls may be recorded for training or dispute resolution purposes.
Bookings are for one trip unless otherwise stated.
Extra trips, stair use, or overtime will incur additional charges.
The driver will notify you before time is exceeded.
Extra fees must be paid in cash to the driver after job completion.
Parking arrangements and charges are the customer’s responsibility.
All bookings must be paid in full. Delays or waiting for payment are chargeable.
Cancel 7+ working days in advance: full refund (minus booking fee).
Cancel within 7 working days: cancellation fee applies.
Cancel within 24 hours: no refund.
Same-day freeze = cancellation.
Frozen bookings must be used within 12 months.
If van size is incorrect, cancellation fees still apply.
No-show customers will be charged; driver must document proof of arrival.
£250 excess applies on damage claims.
Max claim: £500 per item, £1,000 per booking.
Higher-value items must be insured by the customer.
Choose the correct van size.
Arrange suitable parking.
Pack items safely unless packing service is selected.
Disconnect appliances and defrost fridges.
Ensure access at delivery address is possible.
Check the van is empty before it leaves.
Stair charges apply (flights = 8+ steps).
Charges are waived if a lift is available and used.
You must select the correct number of flights during booking.
Travel is allowed if seats are available (as per quote).
This is not a taxi service. You travel at your own risk.
Drivers may refuse travel for rude or disruptive passengers.
No smoking rules may not apply inside the van.
Report within 24 hours with photo evidence within 72 hours.
We do not accept liability for:
Pre-existing damage
Fragile or poorly packed items
IKEA/Argos-type furniture
Internal screen damage to TVs/PCs without external damage
No liability if you:
Ignored dismantling advice
Used a self-loading service
Helped with the move and caused damage
No complaint if payment is not made in full.
Complaints must be resolved within 28 days or are void.
You must prove no third party accessed the storage if goods are damaged/missing after removal.
Original dated photos are required.
Abusive behaviour will result in:
Immediate booking termination (no refund)
Refusal to handle complaints
Respectful conduct is required toward staff and drivers.
You must check if a waste license or fee applies.
Garden waste must be bagged.
We are not responsible for delays caused by:
Traffic, weather, road closures
Driver illness
Force majeure events
The customer is solely responsible for loading/unloading.
Damage liability only covers road accidents, not handling.
No refunds for unused booked time or unused via stops.
If you reschedule and the original driver is unavailable, we’ll try to rebook another driver at the same price.
If declined, your original booking may be subject to cancellation fees.
We may:
Suspend or terminate your account
Report to credit agencies
Retain goods until payment is made (lien)
Sell retained goods after 28 days if payment is not received
Charge a card in the event of non-payment
No PayPal/bank chargebacks accepted—legal action will follow if attempted.
£15 Congestion Charge (if applicable) applies between 07:00–22:00, 7 days a week.
£12.50 ULEZ applies if your move enters the ULEZ zone and vehicle is older than 2005.
These charges are included in your quote.
Complaints must be submitted in writing via email: Dylansmith932@gmail.com
No complaint will be processed if:
Booking was not paid in full
It is raised after 28 days
The customer is abusive
The customer does not respond to correspondence within 28 days
No negative reviews may be posted if the issue is covered in these Terms.
We reserve the right to publicly respond on social media if a review is posted.
We will attempt to mediate any claim where the facts are unclear.
Full payment must be made before unloading.
Extra charges may apply and must be settled immediately.
Any compensation paid is full and final.
Our total liability is capped at £1,000 per booking.
You may be asked to sign a disclaimer if goods are not adequately protected.
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